Mobile computing application for industrial field service engineering: A case for ABB service engineers

Abstract

The increasing digitalization of our daily lives is gaining a new momentum recently in what is called the post-desktop era of computing. This wide spread in digitalization is made possible by the introduction of handy devices specifically of mobile phones, laptop computers, Smartphones, and tablets. This new trend in shaping up technological advancement presents new opportunities for mobile information presentation, processing, and synthesis in different spheres of application such as providing industrial field services engineering support. Industrial field service engineers execute sets of work orders on daily basis plans. These work order executions demand the availability of digital information anywhere anytime to process them faster. This paper presents a scenario where the newly emerging Smartphone features such as augmented reality, audio / video processing, and near field communication sensing can be used to develop a prototype that supports industrial field service engineers in the contemporary field service engineering taskforces. It employs real world use-cases and carrying out quantitative prototype usability test analysis.