Application of Bureaucratic Accountability in Public Service

Abstract

this study aims to identify the application of bureaucratic responsibility to perform certain functions as stated in the hierarchy of responsibility by offering several solutions in the improvement of administrative services in terms of tourism. This research uses a descriptive-qualitative approach with case study approach. Data collection techniques used is interviews, observation, and documentation. The instrument in this research is the researcher himself, while the informant uses purposive techniques. Analytical techniques use an "interactive model" that includes data collection, condensation, data presentation, and verification / drawing conclusions. The results of this study indicate that the implementation of program, procedural and financial accountability in tourism services in the tourism and creative economy of Makassar City has not been in accordance with the expectations of the community. This is based on the implementation of bureaucratic accountability has not been done thoroughly and continuously in accordance with the needs and competitiveness of tourism by referring to the Standard Operational Procedure (SOP) effectively, efficient and transparent based on the principle of justice and propriety as well as benefits for the community. Thus the proposition in this study is in providing services as accountably bureaucracy is