Assessing Dimensions Influencing IoT Implementation Readiness in Industries: A Fuzzy DEMATEL and Fuzzy AHP Analysis

Abstract

The rapid growth of the information age and digital technologies has ushered in innovative concepts such as Industry 4.0, smart health, digital services, and smart cities. The Internet of Things (IoT) technology has emerged as a crucial driver across domains, engaging businesses, platforms, and industries. The IoT encompasses a holistic ecosystem and a value chain that necessitate evaluating influential dimensions for successful implementation. This research applies Fuzzy DEMATEL and Fuzzy AHP methods to rank and examine dimensions affecting IoT implementation readiness. Findings underscore the significance of organizational factors, hard infrastructures, and soft infrastructures as critical dimensions. Attention to strengthening organizational aspects and developing reliable infrastructures facilitates successful IoT integration. Additionally, while relatively less significant, environmental factors, security and privacy, data analytics, and customer and training dimensions contribute to industry readiness. The combined results provide insights for decision-makers and stakeholders involved in IoT implementation, guiding the development of appropriate strategies, resource allocation, and enhancing operational efficiency. By comprehending the interrelationships and prioritizing influential factors, industries can effectively prepare for successful IoT implementation.