Features of stress resistant personality of dispatchers, air traffic controllers and registration agents in the airport system

Abstract

The modern, fast-changing world affects the performance, livelihoods and well-being of man. In the conditions of information, rapid technological changes and digitization in various spheres of life, certain professional attributes are required. There is a need for a professional who is able to make correct and strategical decisions in a multitasking situation, find ways out of crises, assist those who find themselves in a difficult situation and also has a resistance to stress and finds the best way out of crisis. Occupations involving risk and coping with stress include “air traffic controller” specialists who control and ensure the safe and orderly movement of airplanes on the ground and in the air. The work of check-in agents in the airport system is less associated with risks, however, people in this profession have to resolve contentious, conflict situations and ensure the safety of flight preparations. Thus, the purpose of this investigation is to study the features manifested in stress resistant personalities and preferences in the choice of coping strategies by airport employees (air traffic controllers and registration agents). The study was conducted at the airport base "Domodedovo" (Moscow). The sample size is 78 respondents, of which: 38 are dispatchers, 40 are registration agents. In the course of the empirical research, the following psycho diagnostic tools were used: "Resistance to stress" (F.T. Gottwald); "Perceptual assessment of stress resistance type "(POTS); “Express diagnostics of propensity for unmotivated anxiety V.V. Boiko)”; “Coping behavior in stressful situations” (adapted by TA Kryukova)”. The methods of mathematical statistics were also used: correlation (Spearman), factorial, comparative (U Mann – Whitney test) analyzes. The results indicates that the average level of stress resistance of the respondents in both groups. However, air traffic controllers are distinguished by the ability to quickly and clearly formulate goals and find the best ways to achieve them. Representatives of this group are distinguished by their willingness to solve problems themselves and choose a way out of a difficult situation, to be in working mode for a long time and efficiently using temporary resources. Registration agents are more prone to unmotivated anxiety, but at the same time, they are capable of solving problems under time pressure. Respondents in this group more often use coping strategies related to emotions and avoidance. In the fast pace of the modern world, the level of exposure to various stresses is constantly growing. In connection with this, the study of psychological stress is becoming increasingly scientific and practical. Almost every person experienced severe stressful situations in their life. In our time, the social value of a person is put in first place; health is an important condition for life. One of the criteria for a socially valuable and healthy person is their working capacity, which depends on mental resistance to stressful situations. A high level of stress resistance contributes to the preservation and strengthening of health, as well as a high level of professionalism from the individual. Keywords— stress, trait anxiety of personality, coping strategies, stress resistance, decision making.