Cybersecurity Issues Among Working Youths in an IoT Environment: A Design Thinking Process for Solution

Abstract

Recent alarming IoT-based cybersecurity incidents indicates that organisations are unimaginably exposed to potential impacts beyond simple economic or opportunity loss. As such, managers are giving high priority to cybersecurity vulnerabilities and measures. This paper aims to present perception of working adults on cybersecurity challenges surrounding IoT environment. Qualitative data from 20 working adults using design thinking method are presented in this paper based on its five stages, empathy, define, ideate, prototype and test. Data were collected using flash card interview technique on five key terms associated with cybersecurity challenges, cyber-attacks, IoT, safer society, privacy and password. Finding shows low level of cybersecurity awareness on IoT, which further warranted an innovative solution, a cybersecurity e-brocure cum playbook. We present the solution and concluded with recommendations.