A Research Study On Capacity Building for E-District Project Implementation in Delhi

Abstract

—: e-District Delhi is a Mission Mode Project under e-Kranti component of Digital India program. In Delhi, its implementation started in late 2015. This paper analysis the results of a survey conducted by the authors in May 2016 on the training received by the employees who deliver online Government to Citizen (G2C) services in Delhi under e-District Delhi Project. The employees were attached to District Magistrate office in each of the 6 selected districts. District Magistrate is the administrative head of a district in Delhi. The vocational skills of employees were studied in detail through the survey. The important outcome derived from results is that the training provided was inadequate for the employees. As many as 75% reported not receiving proper training and 25% received no training at all. Their vocational skills were inadequate to manage day-to-day job responsibilities in the newly adopted online workflow for providing important citizen services. This paper discusses in details the various parameters and their impact on the dependent variable (output of each employee per day) through empirical analysis and hypothesis testing. An interesting outcome of this research is that communication skills training was demanded by employees at all hierarchy levels, 41% of senior professionals also demanded more training on communication skills.