Cognitive age and chronological age of the technostress that effect on satisfaction, performance, and intention of continue the use of information technology in the university

Abstract

Along with the rapid development of Information and Communication Technology (ICT) that provides much benefits for human life, there is also another side in it. One of the negative impacts of ICT is the stress caused by the inability to adapt to the technological environment, where the behavior can affect the mental and behavior that impact on user satisfaction and decreased performance. Technostress can generally be defined as the mental stress that employees experience because of the use of Information and Communications Technologies in the workplace. Factors of age and gender in previous studies revealed that old age tends to avoid technostress, and the male gender have high technostress level because they always want to find new things and try a new technology. Previous studies that have not yet seen the effect of differences age perceptions between cognitive age (young spirits) and chronological age (actual age) to technostress into a separate research that will be conducted by researchers. The results of this study prove empirically that the more a person has a cognitive age (young spirited) can reduce the influence of people experiencing technostress. Technostress was also proven to affect satisfaction, performance. The main factors trigger technostress from the results of this research is techno overload, techno uncertainty and techno insecurity. The results of research implications also show that technostress has a relationship to the user's intention to continue the use of technology.