Multiperspective Quality Model for Process Design

Abstract

Organizational processes are constantly evolving due to different factors. To take care of this continuous transformation, these processes must be flexible enough, which implies their formalization and optimal design. To operate efficiently, the organizations must identify and manage all their processes, therefore it is important to ensure their quality. There are companies in Ecuador devoted to providing consulting services for management of processes; to that end they use methodologies, techniques, and good practices, in order to provide optimal services to meet the expectations of their customers. However, this not always occurs.The objective of this work is to present a proposal of a model to guide the quality in the design of processes, which allows expert companies to perform a design following good practices and to evaluate the quality from syntactic, semantic, and pragmatic perspectives.