Amna Batool, A. Asghar, Tayeba Tariq, Mohsin Badar, Iqra Shahzad, Umair Anwar, Mustafa Naseem
{"title":"Design Methods to Reduce Technology Fear and Solicit Feedback from Lady Health Workers (LHWs) in Pakistan","authors":"Amna Batool, A. Asghar, Tayeba Tariq, Mohsin Badar, Iqra Shahzad, Umair Anwar, Mustafa Naseem","doi":"10.1145/3001913.3006646","DOIUrl":null,"url":null,"abstract":"This paper presents findings from initial user research to understand key work-related problems that Lady Health Workers (LHWs) face in their day-to-day duties, potential technology-based solutions to identified ICT addressable problems, and design methods that can help overcome fear of technology and enable end-users to participate in co-design. We conducted 3 rounds of interviews with 10 LHWS and 2 supervisors. Our main results show that LHW's have fear of technology that can be reduced through colorful, user-friendly wizard-of-ox prototypes before training LHWs on high fidelity prototypes.","PeriodicalId":204042,"journal":{"name":"Proceedings of the 7th Annual Symposium on Computing for Development","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2016-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 7th Annual Symposium on Computing for Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3001913.3006646","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
This paper presents findings from initial user research to understand key work-related problems that Lady Health Workers (LHWs) face in their day-to-day duties, potential technology-based solutions to identified ICT addressable problems, and design methods that can help overcome fear of technology and enable end-users to participate in co-design. We conducted 3 rounds of interviews with 10 LHWS and 2 supervisors. Our main results show that LHW's have fear of technology that can be reduced through colorful, user-friendly wizard-of-ox prototypes before training LHWs on high fidelity prototypes.