Design Methods to Reduce Technology Fear and Solicit Feedback from Lady Health Workers (LHWs) in Pakistan

Amna Batool, A. Asghar, Tayeba Tariq, Mohsin Badar, Iqra Shahzad, Umair Anwar, Mustafa Naseem
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引用次数: 1

Abstract

This paper presents findings from initial user research to understand key work-related problems that Lady Health Workers (LHWs) face in their day-to-day duties, potential technology-based solutions to identified ICT addressable problems, and design methods that can help overcome fear of technology and enable end-users to participate in co-design. We conducted 3 rounds of interviews with 10 LHWS and 2 supervisors. Our main results show that LHW's have fear of technology that can be reduced through colorful, user-friendly wizard-of-ox prototypes before training LHWs on high fidelity prototypes.
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设计减少技术恐惧的方法,并征求巴基斯坦女性卫生工作者的反馈
本文介绍了初步用户研究的结果,以了解女性卫生工作者(LHWs)在日常工作中面临的关键工作相关问题,确定ICT可解决问题的潜在技术解决方案,以及有助于克服对技术的恐惧并使最终用户能够参与共同设计的设计方法。我们对10名LHWS和2名主管进行了3轮访谈。我们的主要结果表明,在训练LHW使用高保真原型之前,LHW可以通过丰富多彩的、用户友好的“牛向导”原型来减少对技术的恐惧。
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