How Poor Workstation Design Causes Musculoskeletal Disorders: Research from QOC Matrix the Workers’ Voice

Abstract

An ergonomic intervention method based on QOC Matrix the workers’ voice was implemented in a study case. The diagnosis and analysis developed are used in improvement proposals for workstation redesign. The workers’ voice resulting from reports of the employee’ complaints and symptomatology was the base for a standardized method that comprises: (a) QOC questionnaire application, (b) risk factor categorization, (c) determination of unsafe and unhealthy ergonomic metrics, (d) figuring out the task content impact in the workers’ body, and (e) work system diagnosis. Since workers’ voice, the risk identification made included: (1) the task content linked to work method: repetitiveness associated with the sensor activation using the fingers and the repetitive movements include twist and the stretch of wrist, (2) workplace design regarding container height and injuries caused in wrists and elbows due to hits, (3) task developed regarding risk time exposition and workers position, and (4) workplace design regards to housing collector distance from filling area linked to workers position adopted for reach bags. Improvements included redesign of the workstation with a system of 90° exit discharge curve, one elevation system, and a photoelectric sensor in filling nozzle for automatic filling. As an improvement result, the activity called bags provision was eliminated from the task.