Logics' shift and depletion of innovation: A multi-level study of agile use in a multinational telco company

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2022-09-01 DOI:10.1016/j.infoandorg.2022.100421
Maria Carmela Annosi , Elisa Mattarelli , Evelyn Micelotta , Antonella Martini
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引用次数: 3

Abstract

The use of Agile practices is typically associated to a wide array of benefits for organizations. This paper extends growing research on the ‘dark’ side of Agile by investigating the depletion of innovation in a large telco company following the large-scale implementation of Agile in R&D units. Our qualitative study reveals a shift in the organizational logics underpinning new product development, from a “navigating through unchartered waters” to a “putting out fires” logic. We tracked the change in key components of logics (goals of teams, source of legitimacy of team members and support and control systems) and explained the multi-level mechanisms through which the shift occurred, i.e., changes in processes of workflow management, work allocation, and performance management. We found that the new organizational logic negatively impacted individual attitudes towards the generation of new ideas by promoting the internalization of short-termism, a perceived drain in competences and confidence, and the lack of accountability for innovation. By focusing on changes in organizational logics, our insights expand current knowledge about the relationship between Agile implementation and individual attitudes. We also explain why unexpected effects of Agile implementation may go undetected in organizations, because they derive from multi-level, diffused, changes in the organization.

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逻辑的转变与创新的枯竭:跨国电信公司敏捷应用的多层次研究
敏捷实践的使用通常会给组织带来广泛的好处。本文通过调查一家大型电信公司在研发部门大规模实施敏捷后创新的枯竭,扩展了对敏捷“黑暗面”的日益增长的研究。我们的定性研究揭示了支撑新产品开发的组织逻辑的转变,从“在未知水域航行”到“扑灭火灾”的逻辑。我们跟踪了逻辑的关键组成部分(团队的目标、团队成员合法性的来源以及支持和控制系统)的变化,并解释了发生变化的多层次机制,即工作流管理、工作分配和绩效管理过程的变化。我们发现,新的组织逻辑通过促进短期主义的内化、能力和信心的感知流失以及缺乏创新问责制,对个人对产生新想法的态度产生了负面影响。通过关注组织逻辑的变化,我们的见解扩展了当前关于敏捷实现和个人态度之间关系的知识。我们还解释了为什么敏捷实施的意想不到的影响可能在组织中没有被发现,因为它们来自于组织中多层次的、分散的变化。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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