Summary of COOP'04 workshop on interaction and knowledge management

Abstract

Knowledge management is often studied from the point of view of knowledge as an object which has to be clarified, archived, spread, shared. But there is another point of view in which we want to focus during this workshop, which is knowledge in action, or "knowing", instead of "knowledge", as (Cook, Brown, 1999) or (Pfeffer, Sutton, 1999) make the distinction. We thus fit in a historical current initiated by (Bannon, Kuutti, 1996), who used to distinguish a passive and an active or constructive view of Organizational Memory. We could then say that we adopt a social approach of Knowledge Management (Erickson, Kellogg, 2001; Ackerman et al. 2003), contrary to other works which deal with information problems. In other words we could claim stopping to think in terms of knowledge management, and starting to think in terms of supporting the larger social context in which knowledge management is embedded.