Innovative Administration and Service Delivery for Sustainable Civil Service in Nigeria

Atairet Clifford ATAIRET
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Abstract

Every government relies on its civil service for effective and efficient formulation and implementation of governmental policies/programmes. No nation can advance administratively and otherwise beyond the innovative capacity of its civil service who serves as the engine room. The absence of effective innovation hinders sustainability, effective and efficient service delivery in the civil service. The level of service delivery is a function of the innovative capability of the civil service. Innovation therefore remains very vital for the sustainability of the civil service. The focus of this paper is to assess how innovative administration has impacted on service delivery for sustainable civil service in Nigeria. Modernisation theory was adopted as the theoretical framework. The paper is qualitative in nature, relying on secondary sources of information. The findings indicate that there are innovative efforts in checking corruption and truancy in the civil service as well as commencement of digitalization processes for effective and efficient and sustainable service delivery. Also, civil servants are not properly rewarded to be innovative. Furthermore, civil servants sometimes find it difficult to adapt to changes occasioned by innovative ideas amongst others. Accordingly, the paper recommends that present digitalization process should be sustained. Also, civil servants should be encouraged and rewarded to be innovative. The introduction of every innovation should be properly communicated to civil servants before they are put to use.
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尼日利亚可持续公务员制度的创新管理和服务提供
每个政府都依靠公务员队伍有效和有效率地制订和执行政府政策/计划。没有一个国家能够在行政和其他方面超越其作为引擎的公务员制度的创新能力。缺乏有效的创新妨碍了公务员制度的可持续性、有效和高效率的服务提供。提供服务的水平取决于公务员的创新能力。因此,创新对于公务员制度的可持续性仍然至关重要。本文的重点是评估创新管理如何影响尼日利亚可持续公务员制度的服务提供。采用现代化理论作为理论框架。这篇论文本质上是定性的,依靠的是二手信息来源。调查结果显示,政府在打击公务员贪污和逃学方面作出了创新努力,并启动了数字化进程,以提供有效、高效和可持续的服务。此外,公务员的创新也没有得到适当的奖励。此外,公务员有时发现很难适应创新思想所引起的变化。因此,本文建议维持目前的数字化进程。此外,应该鼓励和奖励公务员的创新。每一项创新在投入使用之前,都应该与公务员进行适当的沟通。
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