Emerging in-flight end-user needs for entertainment, computing and communications

Abstract

Next generation technological infrastructure development requires an understanding of the emerging user needs discerned from trends in technology adoption and development. This paper explores a number of emerging needs in in-flight entertainment, computing and communications services (IFEC). These services are mostly value-adds that are more likely to succeed than just pure internet access, and some of the services also enable better in-flight service, thus reducing operating costs.