COVID-19 and the Dynamic Role of Telemedicine

Abstract

The COVID-19 pandemic brought never before seen changes in the use of telemedicine in healthcare. With a contagious and unfamiliar virus spreading worldwide, patients and physicians began to utilize contactless options of communication like telephone calls and video visits out of necessity. Prior to March 2020, telemedicine was in use, but on markedly smaller and limited scale. As 2020 progressed, the use of telemedicine rapidly expanded, especially in the United States, presenting both positive aspects like safety and convenience as well as negative aspects like loss of patient physical contact/exam and concern for new socioeconomic inequities. The adaptation of greater telehealth use in primary care specifically appears to hold potential for long term sustainability and use with patients experiencing new ways to interact with the healthcare system. Going forward, addressing such challenges as payment models and quantifying patient long term outcomes are important to the viability of telemedicine. The future of telemedicine will certainly cause dynamic changes in healthcare far outlasting the pandemic, both for patient and provider.