Effect of Service Quality and Customer Satisfaction on Customer Loyalty: A case study of Starbucks in Malaysia

James Pérez-Morón, Sahana Madan, Jin Yin Cheu, D. Kee, Li Chiy Cheong, R. Chin, Jie Cheng, A. R. M. García
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服务质量和顾客满意度对顾客忠诚的影响——以马来西亚星巴克为例
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