Y. Klochkov, E. Klochkova, I. Krasyuk, S. Krymov, D. Gasyuk, N. Akobiya
{"title":"An approach to decrease the risk of losing customers","authors":"Y. Klochkov, E. Klochkova, I. Krasyuk, S. Krymov, D. Gasyuk, N. Akobiya","doi":"10.1109/ICRITO.2017.8342414","DOIUrl":null,"url":null,"abstract":"This article considers questions of improvement quality management systems in small-sized ownership organizations, and suggests a procedure for an effective customer's satisfaction management. An analysis of risk of losing clients was carried out, and provided examples of corrective actions on the basis of using MS Project. As a result: the level of customer satisfaction has grown, the number of projects that have been fulfilled in violation of deadlines has decreased, management has been able to make better decisions about new projects.","PeriodicalId":357118,"journal":{"name":"2017 6th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO)","volume":"123 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"11","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2017 6th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICRITO.2017.8342414","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 11
Abstract
This article considers questions of improvement quality management systems in small-sized ownership organizations, and suggests a procedure for an effective customer's satisfaction management. An analysis of risk of losing clients was carried out, and provided examples of corrective actions on the basis of using MS Project. As a result: the level of customer satisfaction has grown, the number of projects that have been fulfilled in violation of deadlines has decreased, management has been able to make better decisions about new projects.
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