Risk and opportunities in the process of flight delay

Abstract

Flight delays represent a common problem in everyday air traffic practise. The impact of flight delay can be a risk and this risk represents financial losses, the dissatisfaction of passengers, time losses, loss of reputation and bad business relations. If an airline doesn't deal with this problem immediately, it will cause other problems. The main goal is to solve this situation to ensure the continuity of air traffic. The most important is to identify the reason, that causes the flight delay. It can be technical reasons, such as aircraft damages, failures or operational reasons. An operational problem may be, for example, human factor failure, mismanagement or the process organization. There are many ways how to identify problems. One of the possibilities how to solve the problem and eliminate it is to usage process management and risk management. The paper will aim to describe a methodology based on risk management that will help identify problems that cause the flight delay.