Implementasi Standar Mutu ISO/IEC 17025:2017 di Laboratorium Dosimetri PTKMR-BATAN dan Pengaruhnya terhadap Nilai Indeks Kepuasan Masyarakat

Abstract

PTKMR-BATAN Dosimetry Laboratory has actively doing quality enhancement with ISO/IEC 17025:2017 accreditation. Accreditation increasing quality internal laboratory directly because various aspects such as personnel, methods, material and environment is asses in accreditation. Besides, accreditation in dosimetry laboratory is also used to get reference dosimetry laboratory by Nuclear Energy Regulatory Agency of Indonesia (Bapeten). Methods that used to asses quality standard implementation by observation number of surveillance incompatibility trends from 2017 and 2019 also reaccreditation 2020 that compared with customers satisfaction through public satisfaction index (IKM) scores, the number of customer complaint and number of customers analysis from 2017 until 2020. The implementation of ISO/IEC 17025:2017 expected to increase laboratory quality and customer quantity each year. It can also increase laboratory credibility. In 2017, there are 1783 customers and it increased in 2020 up to 2201 customers. Consequently, ISO/IEC 17025:2017 implementation in dosimetry laboratory give internal effects laboratory to increase quality of laboratory also give external effects, customer trust toward testing results and synergy with the needs of reference dosimetry laboratory in Nuclear Energy Regulatory Agency of Indonesia (Bapeten).