E-wallet Adoption: Technology Acceptance Model and COVID-19

Candy Candy, Shellyna Shellyna, Justyanita Justyanita, Kristiani Kristiani
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Abstract

The development of information technology has almost entered all economic and daily activities, such as in the financial aspect (financial technology). Since the pandemic, many e-wallets have been used as digital payment tools in Batam city, especially ShopeePay. Therefore, this study aims to analyze the level of adoption of ShopeePay by utilizing the TAM component and perceived risk, which refers to disease risk known as perceived COVID-19 risk. Purposive sampling is used as a sampling technique, with 179 samples obtained through google Forms filed by respondents. The results of this study found that there is a significant influence between perceived usefulness and ease of use on behavioral intention. Meanwhile, perceived COVID-19 risk does not significantly affect behavioral intention.
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电子钱包采用:技术接受模型与COVID-19
信息技术的发展几乎已经进入了所有的经济和日常活动,例如在金融方面(金融技术)。自疫情以来,许多电子钱包被用作巴淡市的数字支付工具,尤其是shopepay。因此,本研究旨在利用TAM成分和感知风险来分析shopepay的采用水平,感知风险是指疾病风险,称为感知COVID-19风险。有目的抽样是一种抽样技术,通过受访者提交的google Forms获得了179个样本。本研究结果发现,感知有用性和易用性对行为意向有显著影响。同时,新冠肺炎风险感知对行为意愿的影响不显著。
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