{"title":"LEADERSHIP IN ISO 9001:2015","authors":"R. Wolniak, W. O. I. Z. Z. P. Politechnika Śląska","doi":"10.29119/1641-3466.2019.133.11","DOIUrl":null,"url":null,"abstract":"The aim of the paper is to analyze the question connected with leadership in the 5 implementation and management of the ISO 9001:2015 system. In the paper we presented the 6 definitions of leadership, some examples of leadership styles and the motivation method used 7 in those styles, problems connected to communication-related quality management issues, 8 using leadership methods to fulfill customers’ needs. Top management demonstrates leadership 9 and the ability to commit to customer focus within particular organization. 10","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"135 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"9","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Scientific Papers of Silesian University of Technology. Organization and Management Series","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.29119/1641-3466.2019.133.11","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 9
Abstract
The aim of the paper is to analyze the question connected with leadership in the 5 implementation and management of the ISO 9001:2015 system. In the paper we presented the 6 definitions of leadership, some examples of leadership styles and the motivation method used 7 in those styles, problems connected to communication-related quality management issues, 8 using leadership methods to fulfill customers’ needs. Top management demonstrates leadership 9 and the ability to commit to customer focus within particular organization. 10
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