Kashif Nadeem, Amir Riaz, Y. Iftikhar, Muhammad Bilal Ahmad, Waqas Shamshad
{"title":"Influence of High-Performance Work System on Employee Service Performance and OCB: The Mediating Role of PsyCap","authors":"Kashif Nadeem, Amir Riaz, Y. Iftikhar, Muhammad Bilal Ahmad, Waqas Shamshad","doi":"10.5296/IEB.V5I2.15009","DOIUrl":null,"url":null,"abstract":"High-performance work system (HPWS) has been viewed as black-box over the last decade and there is a need for better understanding of the mechanism through which employee performance can be enhanced significantly. Based on the 371 samples collected from banking, insurance, airline, telecommunication, and hospitality, this study provides empirical evidence that HPWS positively influence the service performance of employees and PsyCap mediates the relationship of high-performance work system and employee service performance, OCB among service sector employees of Pakistan. The implications of this study conclude the findings in detail.","PeriodicalId":385962,"journal":{"name":"Issues in Economics and Business","volume":"31 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Issues in Economics and Business","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5296/IEB.V5I2.15009","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 7
Abstract
High-performance work system (HPWS) has been viewed as black-box over the last decade and there is a need for better understanding of the mechanism through which employee performance can be enhanced significantly. Based on the 371 samples collected from banking, insurance, airline, telecommunication, and hospitality, this study provides empirical evidence that HPWS positively influence the service performance of employees and PsyCap mediates the relationship of high-performance work system and employee service performance, OCB among service sector employees of Pakistan. The implications of this study conclude the findings in detail.
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