A decision-making approach for the synthesis of results issued from different user interface evaluation methods

Abstract

The evaluation of the interactive systems has been the subject of numerous researches during the last two decades. However, it still remains a difficult task to establish. Generally, evaluators exploit a single method to proceed to an interactive system evaluation. However, many authors assert that a single method is not enough to obtain relevant evaluation results. As a solution, we propose a decision-making approach for the synthesis of data collected by different evaluation methods to obtain more reliable evaluation results. The proposed approach is based on three evaluation methods: the questionnaire, the ergonomic quality inspection and the electronic informer. As an evaluation result, the proposed approach provides evaluators with the quantification of the evaluation dimensions: the usability and the system functionality degree.