Leveraging Experience Telemetry: Use Cases

Abstract

Experience Telemetry is a branch of Telemetry that collects non-operational telemetry data from IT infrastructure in order to facilitate the work of roles such as architects, product managers, customer success and user experience planners, in any organization. These roles have interests geared more towards the business rather than operational utility of any product or service. Such data is consumed by various management applications to provide analytics and insights for the above mentioned users. The novelty in this paper lies in the demonstration and qualitative evaluation of how Experience Telemetry concepts can be applied in solving two specific lifecycle management and operations problems, thus advancing the current state-of-practice.