Evaluating E-Learning Systems Success: A Case of Sri Lanka

Abstract

E-learning, the product of technology and education, has emerged as a powerful medium of learning particularly in the higher education sector. Significance of e-learning in educational services has led to a massive growth in the number of e-learning courses and systems offering different types of services followed by the COVID 19 pandemic. Thus, evaluation of e-learning -systems is critical to ensure successful delivery, effective use, and positive impacts on learners. Survey data of Sri Lankan university student’s sample tested the research hypotheses. Quantitative assessment of determinants of PLS-SEM results confirms 81.7% explanatory power of the predictor variables in explaining the variance of E-Learning Success among which Instructor Quality, Learner Quality, Service Quality, Support System Quality and Technical System Quality found significant predictors. Implications invite revisiting the theoretical models to assess the e-learning effectiveness by incorporating multifarious factors while developing elearning system of multifractality found critical for the success of any electronically driven learning experience.