Effect of Employee Professionalism and Organization Equity on Patient Satisfaction in Regional General Hospital Padang, Panjang City

Abstract

Effect of Employee Professionalism and Organization Equity on Patient Satisfaction in Regional General Hospital Padang Panjang City By: Sulvi Aprileni [1] , Dasman Lanin [2] Master Program in Public Administration Faculty of Social Science Universitas Negeri Padang Abstract The purpose of this study is to determine the effect of employee professionalism and organizational equity on the satisfaction of disconfirmation satisfaction (patient disconfirmation) at the Regional General Hospital of Padang Panjang City. The background of the research because of the demands of the government to improve the professionalism of the apparatus in providing services to the community. The government explicitly emphasized the importance of satisfaction felt by the society especially in the field of health. The level of satisfaction of the people of Padang Panjang City towards the service of the Regional General Hospital were still relatively low. In 2017, Dasman Lanin’s research results concluded that the public satisfaction index in the field of health proved low. The patient's dissatisfaction is identified as influenced by employee professionalism and organizational equity. This research used associative quantitative method. Sampling were using slovin formula with a margin of error of 5% in the population of 61,520 patients which produced 397 samples with proportionate stratified random sampling technique. Data collection were using closed questionnaire with Likert measurement scale and has been tested its validity and reliability, and has tested its classical assumptions. Data were analyzed by using multiple regression analysis technique. The result of hypothesis test proved that there is significant influence of employee professionalism and organizational equity simultaneously to patient satisfaction at Regional General Hospital Padang Panjang City with 20.5% of contribution. While partially, there is significant influence of employee professionalism variable for 2.2% and equity organization for 19.1% of patient satisfaction. The implications of this research is the importance of employee professionalism and organizational equity in improving patient satisfaction at Regional General Hospital of Padang Panjang City. Keywords: Employee Professionalism, Organizational Equity and Patient Satisfaction [1] Student at Master Program in Public Administration, Social Sciences Faculty of  Universitas Negeri Padang [2] Professor at Master Program in Public Administration, Social Sciences Faculty of  Universitas Negeri Padang