Jianwen Chen, R. Childress, Iain Mcintosh, George Africa, Arthur Sitaramayya
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引用次数: 3
Abstract
In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.
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