Usability of laboratory information system in Tabriz educational hospitals from user’s perspective

Abstract

Aim: Applicability is the extent to which a particular product can be used by specific users to achieve specific goals in a specific field with effectiveness, efficiency, and satisfaction. Due to the fact that the lab information system plays an important role in improving laboratory processes and some vital information of the patient is recorded in this system, the existence of an error in this system endangers the patient. The purpose of this study was to measure the applicability of the laboratory information system in hospitals affiliated to Tabriz University of Medical Sciences using two methods of System Usability Scale and Questionnaire for User Interface Satisfaction. Methods: This descriptive cross-sectional study was conducted in Tabriz University of Medical Sciences in 1396. A QUIS and SUS standard questionnaire was used to collect information. After translation, its validity was confirmed by a number of professors. The research population consisted of users working in six educational centers of Tabriz University of Medical Sciences who had experience working with the laboratory information system. Because of the limited number of users, the census method has been used and the sample size is 69. The data obtained in the SPSS is imported and presented in the form of tables and charts. Results: In total, 40.07% of the users were satisfied with the system, with the highest degree of satisfaction with the system's convenient learning with 54%, followed by the system's usefulness with 50.07% satisfaction. Conclusion: According to the findings of the present study, it became clear that the information system of the laboratory was simple to use from the viewpoint of users, and the operation of these systems was not complicated and easy to learn, but the system lacked the flexibility that should be taken into consideration when designing this system. Sci. 2019;