A. Pepino, Ersilia Vallefuoco, P. Cuccaro, G. D'Onofrio
{"title":"Simulation model for analysis and management of the no-show in outpatient clinic","authors":"A. Pepino, Ersilia Vallefuoco, P. Cuccaro, G. D'Onofrio","doi":"10.1145/3177457.3177473","DOIUrl":null,"url":null,"abstract":"In outpatient management, the lead-time is a critical issue due to its important negative effect on healthcare quality perception. In particular, it generates the phenomenon of \"no-show\": when patients do not attend their scheduled appointments. In this study, we analyze the process of outpatient booking and its critical issues; in particular, we propose a simulation model to evaluate some different approaches. From our results, the lists cleaning can be considered a good tool to manage and reduce the no-show.","PeriodicalId":297531,"journal":{"name":"Proceedings of the 10th International Conference on Computer Modeling and Simulation","volume":"12 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2018-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 10th International Conference on Computer Modeling and Simulation","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3177457.3177473","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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Abstract
In outpatient management, the lead-time is a critical issue due to its important negative effect on healthcare quality perception. In particular, it generates the phenomenon of "no-show": when patients do not attend their scheduled appointments. In this study, we analyze the process of outpatient booking and its critical issues; in particular, we propose a simulation model to evaluate some different approaches. From our results, the lists cleaning can be considered a good tool to manage and reduce the no-show.
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