Commitment development in software process improvement: critical misconceptions

P. Abrahamsson
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引用次数: 49

Abstract

It has been well-established in the software process improvement (SPI) literature and practice that, without commitment from all organizational levels to SPI, the initiative will most likely fail or the results will not be far-reaching. In this paper, the 'commitment' construct is explored, and three forms of commitment are introduced: affective, continuance and normative commitment. Analysis shows that current models of commitment development lack scientific validity and are based on four misconceptions: (1) the assumption of linearity of the human cognitive process (i.e. commitment in this case), (2) the controllability of this process, (3) the notion of a singular commitment construct, and (4) the sole utility perspective on the commitment phenomenon. Implications of these findings for SPI research and practice are discussed.
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软件过程改进中的承诺开发:关键的误解
在软件过程改进(SPI)文献和实践中,如果没有所有组织级别对SPI的承诺,主动性很可能会失败,或者结果不会影响深远。本文探讨了“承诺”结构,并介绍了三种承诺形式:情感承诺、持续承诺和规范承诺。分析表明,目前的承诺发展模型缺乏科学有效性,并且基于以下四个错误观念:(1)假设人类认知过程(即本例中的承诺)是线性的;(2)假设这一过程是可控性的;(3)承诺结构是单一的概念;(4)承诺现象的单一效用视角。讨论了这些发现对SPI研究和实践的意义。
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