{"title":"Instrumentation and measurement of multi-channel services systems","authors":"Vincent Chevrin, J. Rouillard","doi":"10.1504/IJIEM.2008.020105","DOIUrl":null,"url":null,"abstract":"This paper focuses on the mediation between Interactive e-Services (IeS) and channels used during human-organisation interactions. This mediation consists in a succession of service adaptations, changing from an abstract structure to a concrete one. Our contribution is mainly devoted to aspects concerning the Quality of Service (QoS), particularly about instrumentation and measurement issues, and it provides clues to answer the question \"How can multi-channel services be adequately monitored and controlled?\".","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"22 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Int. J. Internet Enterp. Manag.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJIEM.2008.020105","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
This paper focuses on the mediation between Interactive e-Services (IeS) and channels used during human-organisation interactions. This mediation consists in a succession of service adaptations, changing from an abstract structure to a concrete one. Our contribution is mainly devoted to aspects concerning the Quality of Service (QoS), particularly about instrumentation and measurement issues, and it provides clues to answer the question "How can multi-channel services be adequately monitored and controlled?".
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
