The intermediary role of employee voice in the prediction of communication satisfaction by transactional leadership in aviation

Abstract

This study aimed to determine the intermediary role of employee voice in predicting communication satisfaction by transactional leadership in the aviation sector. The study collected data from 351 white-collar employees working in air taxi organizations operating in the aviation sector throughout Turkey by survey method. SPSS 23.0 and AMOS 24.0 programs were used in the analysis. Frequency analysis, factor analysis, descriptive statistics, the goodness of fit values, and correlation analyses were applied in the study. In addition, the structural equation modelling analysis was used to determine the intermediary role. As a result of the research findings, it was found that the employee voice plays a semi-mediating role in the effect of transactional leadership on the communication climate, communication with superiors, and feedback, which are among the sub-dimensions of communication satisfaction. As a result, it was determined that the employee voice had a partial intermediary role in the prediction of the communication satisfaction of the transactional leadership.