{"title":"An integrated rule-based and case-based reasoning system for customer service management","authors":"L. An, Jianyuan Yan, Ling-yun Tong","doi":"10.1109/ICEBE.2005.28","DOIUrl":null,"url":null,"abstract":"This paper presents a hybrid system that integrates case-based reasoning (CBR) and rule-based reasoning (RBR) supported by data warehouse for customer service management (CSM). Cases represented by XML are extracted into data warehouse after data cleaning, integration, selection, and transformation. By integrating OLAP with data mining based on rough set theory in multidimensional databases, online analytical mining in different granularity provides CBR with the flexibility to select the desired solutions for customers. Examples illustrate the effectiveness of the proposed system","PeriodicalId":118472,"journal":{"name":"IEEE International Conference on e-Business Engineering (ICEBE'05)","volume":"127 ","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2005-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IEEE International Conference on e-Business Engineering (ICEBE'05)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICEBE.2005.28","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 4
Abstract
This paper presents a hybrid system that integrates case-based reasoning (CBR) and rule-based reasoning (RBR) supported by data warehouse for customer service management (CSM). Cases represented by XML are extracted into data warehouse after data cleaning, integration, selection, and transformation. By integrating OLAP with data mining based on rough set theory in multidimensional databases, online analytical mining in different granularity provides CBR with the flexibility to select the desired solutions for customers. Examples illustrate the effectiveness of the proposed system
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
