Identifying Usability Risks for Mobile Application

Abstract

Risk is an important factor that determines the success of mobile application development. Identifying risks will help developers minimize failures. Likewise, the determination of risks that affect usability can support taking preventive action before failure occurs. Previous researches have shown that many risks have been identified in mobile application development. However, it is rare to determine usability risks in mobile applications. This study aims to identify the risks that affect the usability of mobile application users. This study uses a literature study with several stages, namely: identifying a combination of usability attributes, identifying risk factors (potential risks), and determining the potential usability risk of each usability attribute at each stage of information system application development. This study resulted in 8 usability attributes, 107 risk factors (potential risks), and usability potential risks for each usability attribute at each stage of mobile application development. The results of this study can also determine the usability attributes that affect each phase of mobile application development.