A Case Study of Technology Use and Information Flow at a Danish E-Clinic

Abstract

There is an urgent call from health organizations, health professionals and health authorities to re-design care delivery for patients with chronic conditions and multi-morbidities. The research project 3P-Patients and Professionals in Productive Teams aims to study health care services that are run with different patient-centered teamwork models. In this context, a case study was made of an E-clinic in Denmark, with a focus on the technology use and information flow in a patient-centered clinical care context. Qualitative methods were applied with observations and interviews with key informants. The results showed that information flow worked well in a patient-centered care perspective, even though the technology was a standalone system for the E-clinic and with limited interoperability with other health care providers.