Meeting Users’ Information Needs Online during the Russian-Ukrainian War

IF 0.8 4区 管理学 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Portal-Libraries and the Academy Pub Date : 2023-10-01 DOI:10.1353/pla.2023.a908696
Liudmyla Prokopenko, Olena Skachenko
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Abstract

abstract: This article explores users’ level of satisfaction with the information in the online space of a university library during the pandemic and the russian-Ukrainian war. The authors analyzed the services and activities that the library provided online and examined whether they satisfied users’ information needs. Using a questionnaire, the study surveyed students and faculty members of the Kyiv National University of Culture and Arts in 2023. The study revealed that users rely on online library services for many different information needs. The authors do not rule out that their results were influenced by current conditions in Ukraine, such as intensive military operations lasting more than a year, forced relocation of students and teachers to less dangerous regions, concern for the safety of educational and informational activities during constant rocket attacks, power outages, and unstable Internet connection. This article will be useful to those interested in meeting library users’ information needs during a pandemic, war, or other instability. Respondents’ suggestions for service improvement, conclusions, and recommendations will help university libraries to organize their activities more effectively to maximize users’ satisfaction in the online space.
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俄乌战争期间满足用户在线信息需求
本文探讨了在大流行和俄乌战争期间,用户对大学图书馆在线空间信息的满意度。作者分析了图书馆在网上提供的服务和活动,并考察了它们是否满足了用户的信息需求。该研究在2023年对基辅国立文化艺术大学的学生和教师进行了问卷调查。研究显示,用户依赖在线图书馆服务来满足许多不同的信息需求。作者不排除他们的结果受到乌克兰当前情况的影响,例如持续一年多的密集军事行动、学生和教师被迫搬迁到不太危险的地区、在不断的火箭袭击期间对教育和信息活动安全的担忧、停电和不稳定的互联网连接。对于那些有兴趣在大流行、战争或其他不稳定时期满足图书馆用户信息需求的人来说,本文非常有用。受访者对服务改进的建议、结论和建议将有助于大学图书馆更有效地组织活动,以最大限度地提高用户在在线空间中的满意度。
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来源期刊
Portal-Libraries and the Academy
Portal-Libraries and the Academy INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
1.80
自引率
8.30%
发文量
53
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