Motivational management in customs authorities

Abstract

In the context of innovative changes, the key vector for improving the personnel policy is the strategy of motivational development of the organization's personnel. For the customs authorities to effectively address the strategic goals set in the Strategy for the Development of the Customs Service of Russia until 2030, it is necessary that officials demonstrate high labor productivity based on a high level of internal motivation and involvement in the labor process, and, consequently, a high level of professional competence. The authors of the article adhere to the hypothesis that an active personnel policy in the field of motivation and stimulation of labor activity should be considered as a necessary organizational condition for the formation of the personnel potential of customs authorities. In this study, the following methods were used: questionnaire survey; expert survey; method of analysis of hierarchies. Within the framework of the theoretical stage of the study, the article presents an analysis of scientific publications, the results of which are of practical importance for improving the personnel policy in the field of labor motivation, professional development of personnel and the formation of the personnel potential of customs authorities. The article analyzes practical recommendations aimed at improving the strategy of motivational development of officials. At the empirical stage of the study, the authors conducted a questionnaire survey to assess the significance of the factors of the organizational environment of the customs authority on labor efficiency and an expert survey to determine the significance of recommendations for improving the strategy of motivational development of officials. The article presents the results of questionnaire and expert surveys. Acting customs officials, retired customs officials, as well as students studying in the specialty «Customs» acted as respondents and experts. The choice of the most effective methods of motivational development of officials of the customs authorities was carried out on the basis of the application of the method of analysis of hierarchies.