Mobile banking apps in Poland and their accessibility for consumers with disabilities: a case study

IF 1.9 2区 社会学 Q2 REHABILITATION Disability & Society Pub Date : 2023-10-09 DOI:10.1080/09687599.2023.2263631
Anna Borowska-Beszta, Mateusz Smieszek, Beata Borowska-Beszta
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Abstract

AbstractProper adaptation of banking mobile applications to the needs of people with disabilities can play a crucial role in minimising the financial exclusion. The article examines selected mobile banking applications of four Polish banks in the context of their adaptation to the needs of consumers with disabilities. The project used a descriptive case study method based on analytical induction, and observation was carried out for six months. The analysis of the application was conducted in two parts: the adaptation of interfaces and functionalities to the preferences of people with disabilities in terms of readability, the efficiency of the application, and comprehensibility of the form of information transfer, and other accessible functionalities within the analysed applications that meet the needs of people with disabilities. The study’s results indicate the strengths of the accessibility of the analysed mobile applications as well as their limitations in enhancing independent living for people with disabilities.Points of interestSmartphones and mobile apps are becoming an inseparable part of the everyday life of consumers all over the world.The paper examines the design of modern banking apps in Poland in the context of their adaptation to the needs of consumers with disabilities.While the tested mobile applications meet many criteria of accessibility, there is room for improvement.The study indicates that further guidelines are needed to improve the usability and accessibility of banking apps and help conduct further consumer research in this area.Keywords: Accessibilityassistive technologymobile appsmobile bankingcase study Disclosure statementThe authors report that there are no competing interests to declare.
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波兰的移动银行应用程序及其对残疾消费者的可访问性:一个案例研究
摘要针对残障人士的需求,适当调整银行移动应用程序,可以在最大限度地减少金融排斥方面发挥至关重要的作用。本文考察了四家波兰银行在其适应残疾消费者需求的背景下选定的移动银行应用程序。本项目采用基于分析归纳法的描述性案例研究方法,观察时间为6个月。应用程序的分析分两部分进行:界面和功能在可读性方面适应残疾人的偏好,应用程序的效率,信息传递形式的可理解性,以及分析的应用程序中满足残疾人需求的其他可访问功能。研究结果表明了所分析的移动应用程序的可访问性的优势,以及它们在提高残疾人独立生活方面的局限性。智能手机和移动应用程序正在成为世界各地消费者日常生活中不可分割的一部分。本文考察了波兰现代银行应用程序的设计,以适应残疾消费者的需求。虽然经过测试的移动应用程序满足了许多可访问性标准,但仍有改进的空间。该研究表明,需要进一步的指导方针来提高银行应用程序的可用性和可访问性,并帮助在这一领域进行进一步的消费者研究。关键词:无障碍辅助技术手机应用手机银行案例研究披露声明作者报告无利益竞争需要申报。
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来源期刊
CiteScore
5.50
自引率
12.50%
发文量
109
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