THE DIGITAL CONNECTION BETWEEN HEALTHCARE AND SOCIAL WELLBEING ORGANISATIONS

Abstract

Welzijn op Recept is an intervention in which general practitioners refer patients with psychosocial problems to community social wellbeing organisations. The Landelijk Kennisnetwerk Welzijn op Recept asked a group of students to conduct research into the current collaboration between general practitioners and social work organisations. The research was conducted from October to December 2021. The qualitative study centred on investigating the key challenges and potential solutions related to the implementation of Welzijn op Recept, particularly focusing on existing referral and feedback systems, as perceived by various stakeholders, including General Practitioners, wellbeing coaches, municipalities, health Insurers, and providers of digital referral systems. The participants in this study were selected by the case provider. A total of 15 professionals were interviewed and semi-structured interviews were conducted. This research has shown that the interviewees experienced several bottlenecks in the current process. The results show that the largest bottlenecks currently are the need for a compatible digital referral system, a lack of familiarity and the need for building a relationship between the general practitioner and wellbeing coach