{"title":"Reconceptualizing host/tourist interactions: The connection between roles, power, and discourse in the service encounter","authors":"Elizabeth A Cartier, Linda L Lowry","doi":"10.1177/14673584231206909","DOIUrl":null,"url":null,"abstract":"The purpose of this study is to provide a conceptual view of the host/tourist relationship in the service encounter by providing a reconstructed account of how roles, power, and discourse are enacted from the lens of the host. This argument relies on Jackson and Mazzei’s (2013, 2018, 2022) “plugging in” notion of thinking with theory to simultaneously consider power as described by Foucault using the role theory of Merton and linking them with Lukes’ three dimensions of power. Through the progression of thinking/interpreting with each theoretical perspective while being conscious of the others, we provide a conceptualization of the impact discourse choices have on roles and power structures that emerge in tourism and hospitality businesses. This new view of the service encounter explains tourist dominance where the host willingly takes a compliance role due to discourse choices.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.0000,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism and Hospitality Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/14673584231206909","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
The purpose of this study is to provide a conceptual view of the host/tourist relationship in the service encounter by providing a reconstructed account of how roles, power, and discourse are enacted from the lens of the host. This argument relies on Jackson and Mazzei’s (2013, 2018, 2022) “plugging in” notion of thinking with theory to simultaneously consider power as described by Foucault using the role theory of Merton and linking them with Lukes’ three dimensions of power. Through the progression of thinking/interpreting with each theoretical perspective while being conscious of the others, we provide a conceptualization of the impact discourse choices have on roles and power structures that emerge in tourism and hospitality businesses. This new view of the service encounter explains tourist dominance where the host willingly takes a compliance role due to discourse choices.
期刊介绍：
Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management
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