THE IMPACT OF GROUP FACEBOOK USER-GENERATED CONTENT ON CONSUMER PURCHASE INTENTION – A CASE IN TOURISM INDUSTRY

Q1 Social Sciences Geojournal of Tourism and Geosites Pub Date : 2023-09-29 DOI:10.30892/gtg.49332-1116
Nguyen Thanh TUNG, Nguyen Quoc BAO, Nguyen Thi Phuong THAO, Nguyen Van ANH
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Abstract

Consulting social networks has become a common practice for tourists when planning their trips. However, there is a relative scarcity of scientific literature on this topic. The purpose of this study is to test the model of predictors of group Facebook user-generated content on tourists' purchase intention. To accomplish this, online surveys were conducted, gathering data from both tourists and individuals planning to travel. The theory of Planned Behavior and Information Acceptance Model were adapted and empirically examined by using Confirmatory Factor Analysis and Structural Equation Modeling. Results and findings reveal significant and meaningful relationships between various factors of Facebook user-generated content and tourists' purchase intention. Additionally, the study offers practical suggestions for hospitality management, administrative teams, and Facebook businesses to effectively leverage user-generated content for attracting online tourists.
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群组facebook用户生成内容对消费者购买意愿的影响——以旅游业为例
游客在规划行程时,咨询社交网络已成为一种普遍做法。然而,关于这一主题的科学文献相对缺乏。本研究的目的是检验Facebook群组用户生成内容对游客购买意愿的预测模型。为此,进行了在线调查,收集了游客和计划旅行的个人的数据。采用验证性因子分析和结构方程模型对计划行为理论和信息接受模型进行实证检验。结果和发现揭示了Facebook用户生成内容各因素与游客购买意愿之间存在显著且有意义的关系。此外,该研究还为酒店管理、行政团队和Facebook业务提供了实用建议,以有效利用用户生成的内容来吸引在线游客。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Geojournal of Tourism and Geosites
Geojournal of Tourism and Geosites Social Sciences-Geography, Planning and Development
CiteScore
3.90
自引率
0.00%
发文量
156
审稿时长
24 weeks
期刊介绍: GeoJournal of Tourism and Geosites is a scientific publication, with an international status. The Journal is issued under the aegis of the University of Oradea, Department of Geography, Tourism and Territorial Planning, Territorial Studies and Analysis Centre (Romania) and the Academy of Physical Education and Sports from Gdańsk, Faculty of Tourism and Recreation (Poland). At the initiative of an international group of specialists, based on an editorial and scientific committee with a wide international coverage, including leading figures in the field, in 2008 was published the first English issue of the GeoJournal of Tourism and Geosites. The printable format (2-3 issues per year) is supported by the on-line version. The journal aims to publish relevant contributions in tourism, geosites and other areas whose analysis is related to these fields, standing out through originality and scientific contribution to the knowledge and development of this area. An important objective is to promote academic and applied research based on interdisciplinarity with a complex local and global approach.
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