INFLUENCE OF ADAPTIVE LEADERS’ CONTEXTUAL INTELLIGENCE ON EMPLOYEE PERFORMANCE IN STAR RATED HOTELS IN MOMBASA COUNTY, KENYA

Abstract

Organisations globally, and specifically in the Kenyan context, can improve their performance by understanding how to capture this lost discretionary effort of their employees. T he present study sought to establish the impact of adaptive leaders’ contextual intelligence and employee performance in star rated hotels in Mombasa County, Kenya. The study was guided by the Adaptive leadership theory . The study was conducted using descriptive cross-sectional survey design and targeted 18 classified hotels in Mombasa County from which the unit of observation comprised the management and employees in each classified hotel all who numbered 4630. A sample size of 94 respondents was drawn using stratified random sampling method. Questionnaires were used to collect data after pilot testing them in Kilifi County. The data was analyzed using both descriptive and inferential statistical methods. The findings showed that adaptive leaders’ contextual intelligence had a discernible impact on the overall performance of the workforce. As a result of the findings of the research, star-rated hotels in Mombasa should put adaptive leaders’ contextual intelligence into practice in order to improve the performance of their staff. It was hoped that the findings of the study would be beneficial to all stakeholders in the hotel industry. This may lead to the development of better practices to improve the leadership and management efficiency in the sector. Key Words: Adaptive Leadership, Contextual Intelligence CITATION : Mwamlongo, C. S., Makhokha, E., & Okello, B. (2023). Influence of adaptive leaders’ contextual intelligence on employee performance in star rated hotels in Mombasa County, Kenya. The Strategic Journal of Business & Change Management, 10 (3), 541 – 550.