Effects of online citizen participation on legitimacy beliefs in local government. Evidence from a comparative study of online participation platforms in three German municipalities

Abstract

Abstract In order to generate legitimacy for policies and political institutions, governments regularly involve citizens in the decision‐making process, increasingly so via the Internet. This research investigates if online participation does indeed impact positively on legitimacy beliefs of those citizens engaging with the process, and which particular aspects of the participation process, the individual participants, and the local context contribute to these changes. Our surveys of participants in almost identical online consultations in three German municipalities show that the participation process and its expected results have a sizeable effect on satisfaction with local political authorities and local regime performance. While most participants report at least slightly more positive perceptions that are mainly output‐oriented, for some engagement with the process leads not to more, but in fact to less legitimacy. We find this to be the case both for those participants who remain silent and for those who participate intensively. Our results also confirm the important role of existing individual resources and context‐related attitudes such as trust in and satisfaction with local (not national) politics. Finally, our analysis shows that online participation is able to enable constructive discussion, deliver useful results, and attract people who would not have participated offline to engage.