Driving Creativity and Innovation through Emotional Intelligence (EI): A Systematic Literature Review

Abstract

The survival of organizations hinges on their response to customer and societal expectations through creativity and innovation. Understanding and managing the emotions of internal and external stakeholders can help organizations improve the quality of their innovations. With the evolving needs of the customers and society, it becomes important for companies to predict what consumers will think and feel and adapt their strategies accordingly. An absence of a systematic literature review converging the two fields of emotional intelligence (EI) and creativity and innovation motivated the current study. The purpose of this paper is to understand how EI skills can drive creativity and innovation in organizations. The paper through a systematic literature review presents the various intervening variables, that is strategies and behavior, that can ignite the relationship. The paper highlights the role of EI in various stages of the innovation process, proposes a conceptual model illustrating how EI drives creativity and innovation, and identifies research gaps in the area. The findings will help professionals build EI competencies and use them to drive creativity and innovation, and organizations to promote factors that support the relationship. It will allow academics to drive new research using the identified research gaps.