Advocating for mediation as a way to de-escalate conflict, with a focus on medico-legal claims: The anatomy of human conflict

Errol C Muller, Cornelis F Swanepoel
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Abstract

The incidence and extent of medico-legal claims in South Africa has increased exponentially over the past number of years. Conventionally, medical negligence claims follow the civil litigation route, while alternative, perhaps better-suited, dispute resolution techniques and mechanisms are seldom considered. Where the occasional disputant does opt for mediation instead of civil litigation, mediators are not adequately versed in the human behavioural factors of conflict, even though these are crucial in establishing an appropriate strategy to de-escalate conflict and achieve settlement. Paying particular attention to medical negligence claims, this article draws on interdisciplinary sources to propose practical guidelines for mediators, whether existing or aspirant, to develop their mediation styles and strategies with regard to the thought processes and psychological factors behind disputes. This occurs against the backdrop of the current failure by formal legal education and vocational training curriculums to equip lawyers and mediators with even a basic understanding of the anatomy of human conflict. Incorporating such teaching into our curriculums could go a long way towards greater and more effective use of mediation to settle disputes, instead of summarily opting for the adversarial, costly and time-consuming route of civil litigation.
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倡导调解作为冲突降级的一种方式,重点是医学法律索赔:人类冲突的解剖
在过去几年中,南非医疗法律索赔的发生率和范围呈指数级增长。传统上,医疗过失索赔遵循民事诉讼途径,而很少考虑其他可能更合适的争端解决技术和机制。在偶尔发生的纠纷选择调解而不是民事诉讼的情况下,调解员对冲突的人类行为因素并不充分了解,尽管这些因素对于制定适当的战略以降低冲突升级和实现解决至关重要。本文特别关注医疗过失索赔,借鉴跨学科资源,为调解员(无论是现有的还是未来的)提出实用指南,以发展他们的调解风格和策略,涉及争议背后的思维过程和心理因素。这种情况发生的背景是,目前正规法律教育和职业培训课程未能使律师和调解员对人类冲突的解剖结构有基本的了解。将这种教学纳入我们的课程,可以大大有助于更大、更有效地利用调解来解决争端,而不是草率地选择民事诉讼这一对抗性、昂贵和耗时的途径。
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