Identifying and ranking critical success factors for digital court

Abstract

Purpose In the digital age, courts need to be able to provide their services faster, more efficiently and less costly. Disruptive technologies like artificial intelligence can transform courtroom services in completely new ways. This study aims to investigate and rank the critical success factors of digital courts. Design/methodology/approach The literature of digital court and the factors influencing its success have been reviewed and a framework consisting of 26 factors in seven categories was designed. These factors have been ranked using the fuzzy TOPSIS method. Findings The results show that the factor of Accessibility to the system had the absolute best precedence, followed by the factors of User satisfaction and Information security. The factor of Political convergence of the government and the judicial system had the lowest priority. Originality/value This research guides current movements towards employing transformational technologies, tackling modern challenges and providing new opportunities to enhance the digital journey of the court ecosystem actors.