Public Service Motivation and Job Satisfaction Amid COVID-19: Exploring the Effects of Work Environment Changes

Abstract

The COVID-19 pandemic has brought critical changes to job demands and resources, which in turn affect employee motivation and outcomes. This study explores how COVID-19–induced work intensity and COVID-19–related organizational support influence public service motivation (PSM) and job satisfaction. Using survey data from a nationally representative sample of 1,430 South Korean central government employees collected during the pandemic (May–June 2020), we find that COVID-19–induced work intensity is positively associated with PSM, which in turn has a positive association with job satisfaction. We also find that COVID-19–related organizational support has both direct and indirect associations with job satisfaction through PSM. These findings underscore the importance of organizational support in times of widespread crisis and invite further investigation of PSM during the COVID-19 pandemic using an institutional approach to PSM.