Developing Teams by Visualizing Their Communication Structures in Online Meetings

IF 2.4 Q3 COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE Multimodal Technologies and Interaction Pub Date : 2023-10-19 DOI:10.3390/mti7100100
Thomas Spielhofer, Renate Motschnig
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Abstract

This research pursues the question of how the computer-generated analysis and visualization of communication can foster collaboration in teams that work together online. The audio data of regular online video meetings of three different teams were analyzed. Structural information regarding their communication was visualized in a communication report, and then, discussed with the teams in so-called digitally supported coaching (DSC) sessions. The aim of the DSC is to improve team collaboration by discerning helpful and less helpful patterns in the teams’ communication. This report allows us to recognize individual positions within the teams, as well as communication structures, such as conversational turn taking, that are relevant for group intelligence, as other research has shown. The findings pertaining to the team members during the DSC were gathered via questionnaires. These qualitative data were then matched with the quantitative data derived from the calls, particularly social network analysis (SNA). The SNA was inferred using the average number of interactions between the participants as measured in the calls. The qualitative findings of the teams were then cross-checked with the quantitative analysis. As a result, the assessment of team members’ roles was highly coherent with the SNA. Furthermore, all teams managed to derive concrete measures for improving their collaboration based on the reflection in the DSC.
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通过可视化在线会议中的沟通结构来发展团队
本研究探讨的问题是计算机生成的通信分析和可视化如何促进在线团队的协作。对三个不同团队定期在线视频会议的音频数据进行了分析。关于他们沟通的结构信息在沟通报告中可视化,然后在所谓的数字支持指导(DSC)会议上与团队讨论。DSC的目的是通过识别团队沟通中有用和不太有用的模式来改善团队协作。这个报告让我们认识到团队中的个人位置,以及沟通结构,比如对话的轮流,这与团队智力有关,正如其他研究表明的那样。在DSC期间,有关团队成员的调查结果通过问卷收集。然后将这些定性数据与来自电话的定量数据相匹配,特别是社会网络分析(SNA)。SNA是使用在呼叫中测量的参与者之间的平均交互次数来推断的。然后,这些小组的定性研究结果与定量分析进行了交叉检验。因此,对团队成员作用的评估与国民核算体系高度一致。此外,所有团队都设法根据DSC中的反映得出具体的措施来改善他们的合作。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Multimodal Technologies and Interaction
Multimodal Technologies and Interaction Computer Science-Computer Science Applications
CiteScore
4.90
自引率
8.00%
发文量
94
审稿时长
4 weeks
期刊最新文献
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