Design of Gamified Crowdsourcing for Tourism Participatory of Urban Problem the Management of Smart City Initiatives

Abstract

Chiang Mai is a well-known province in Thailand, attracting a large number of tourists every year. Nonetheless, due to the large number of tourists visiting Chiang Mai, they may confront a variety of issues, including urban issues, which may create annoyance and create unpleasant experiences. In this study, we proposed the design and development of gamified mobile application which employed the concept of participatory crowdsourcing and the system architecture for management of tourism participatory of urban problem for smart city of government officer in order to motivate tourists to collaborate in providing their comments and feedback regarding urban problems encountered in Chiang Mai city. To evaluate the approach, we developed and launched our data-gathering application for tourists. The results reveal five significant types of urban problems encountered by 352 tourists in Chiang Mai. Moreover, we found that the most urban problems in Chiang Mai by tourists are communication (31.34%), vendors (23.88%) and transportation (15.67%). Furthermore, the study revealed that gamification can motivate tourists’ attention of the participatory sensing to providing feedback and complaints to the officer government to solve the problems.