Constructing the hospitality superstar in restaurant dining rooms

IF 3.1 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Scandinavian Journal of Hospitality and Tourism Pub Date : 2023-10-19 DOI:10.1080/15022250.2023.2272167
Kajsa Hult, Jack Lainpelto, Ute Walter, Inger M. Jonsson
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Abstract

The need for competent hospitality workers is significant for the sustainable development of the restaurant industry. However, with the recurring challenges of recruiting and retaining a competent workforce, there is a need to understand how employers portray and communicate hospitality work in the recruitment process. Therefore, this study examines how employers construct the image of the hospitality worker, by analyzing what job advertisements signal and communicate to the applicants. Through thematic analysis of 100 job advertisements in Sweden, we found that the ideal hospitality worker is an individualized team player with occupational passion. This means that social capacities and commitment to hospitality and gastronomy, factors that are difficult to measure, are of relevance to gaining employment. Additionally, by asking for social capacities, the distance between work and leisure is diminished and the employee is constructed as a commodity for the purpose of improving service. In contrast to the common image that hospitality work is work that anyone could do, we conclude that the qualifications for becoming a hospitality worker in the restaurant industry are fairly complex.
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打造餐厅餐厅服务巨星
对称职的接待工作人员的需求对餐饮业的可持续发展至关重要。然而,随着招聘和留住合格员工的挑战不断出现,有必要了解雇主在招聘过程中如何描述和传达酒店工作。因此,本研究通过分析招聘广告向申请人发出的信号和传达的信息,来检验雇主如何构建接待工作者的形象。通过对瑞典100个招聘广告的主题分析,我们发现理想的酒店员工是具有职业激情的个性化团队成员。这意味着社会能力和对好客和烹饪的承诺,这些难以衡量的因素,与获得就业有关。此外,通过要求社交能力,减少了工作与休闲之间的距离,并将员工构建为改善服务的商品。人们通常认为酒店工作是任何人都能做的工作,与此相反,我们得出的结论是,成为餐饮业酒店工作人员的资格相当复杂。
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来源期刊
CiteScore
7.90
自引率
8.30%
发文量
14
期刊介绍: Scandinavian Journal of Hospitality and Tourism is the leading Nordic journal for hospitality and tourism research. SJHT aims at initiating and stimulating high-impact and innovative research relevant for academics and practitioners within the hospitality and tourism industries. The journal takes an interdisciplinary approach including, but not limited to geography, psychology, sociology, history, anthropology, and economics. SJHT encourages research based on a variety of methods, including both qualitative and quantitative approaches. The journal covers all types of articles relevant to the Nordic region, as well as the North Atlantic, North Sea and Baltic regions. We also welcome reviews and conceptual articles with a broader geographical scope that clearly enhance the theoretical development of the hospitality and tourism field. In addition to research articles, we welcome research notes and book reviews. Published articles are the result of anonymous reviews by at least two referees chosen by the editors for their specialist knowledge.
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